Terms of Service

These Terms of Service ("Terms") form a binding agreement between you (or the business you represent) and CRM Master governing access to and use of the CRM Master web app and mobile app (together, the "Service").

By creating an account, joining a workspace, or otherwise using the Service, you confirm that you are at least 18 years old and have the authority to accept these Terms on behalf of yourself or your organization.

CRM Master is a cloud-based Customer Relationship Management platform that helps businesses manage leads, campaigns, calls, tasks, and customer communications across workspaces organized by team, role, and permission level.

We may add, change, or remove features over time. We will make reasonable efforts to notify workspace owners of material changes that affect how the Service works.

• You are responsible for keeping your login credentials confidential and for all activity under your account.
• A workspace owner/admin controls who has access to that workspace and at what role (Owner, Admin, Manager, Agent, Viewer).
• You must provide accurate account information and keep it up to date.
• Notify us immediately at [email protected] if you suspect unauthorized access to your account.

• Billing – paid plans are billed in advance on a recurring basis (monthly or annual, as selected) through Razorpay.
• Price changes – we will give at least 30 days' notice before a price change takes effect on your next billing cycle.
• Cancellation – you may cancel a paid plan at any time from workspace billing settings; access continues until the end of the current billing period.
• Refunds – fees already paid are non-refundable except where required by law, or at our discretion for billing errors.
• Failed payments – we may suspend paid features if a renewal payment fails and isn't resolved within a reasonable grace period.

You agree not to:

• Use the Service to send unsolicited bulk messages (spam) or communications that violate WhatsApp, SMS, or telecom regulations.
• Upload or process personal data you don't have a lawful basis to hold, or data belonging to someone else without their consent.
• Attempt to access another workspace's data without authorization, or probe, scan, or test the platform's security.
• Reverse-engineer, decompile, or resell the Service without our written permission.
• Use the Service in a way that disrupts its availability or integrity for other users.

We may suspend or terminate accounts that violate this section, with or without notice, depending on severity.

You retain ownership of all lead, customer, and business data you or your team enter into the Service ("Your Content"). You grant us a limited license to host, process, and transmit Your Content solely to provide and improve the Service — including through the integrations listed in Section 7.

You are responsible for having the necessary rights and consents to upload Your Content, including any customer or lead data. See our Privacy Policy for how we handle data.

The Service integrates with third-party providers to deliver certain features. Your use of these integrations is also subject to that provider's own terms.

The Service, including its software, design, branding, and documentation, is owned by CRM Master and protected by intellectual property laws. Except for the limited right to use the Service as intended, these Terms do not grant you any ownership rights in the Service itself.

• You may stop using the Service and delete your workspace at any time from account settings.
• We may suspend or terminate an account for violating these Terms, non-payment, or suspected fraudulent or abusive activity.
• On termination, your right to access the Service ends; data deletion follows the retention terms in our Privacy Policy.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability. We do not guarantee that third-party integrations (e.g. CallerDesk, AiSensy, DoubleTick) will always be available or error-free.

To the maximum extent permitted by law, CRM Master will not be liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

You agree to indemnify and hold CRM Master harmless from any claims, damages, or expenses arising from Your Content, your use of the Service in violation of these Terms, or your violation of any applicable law.

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in India.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page and, for material changes, notify workspace owners by email. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms? Reach out and we'll help.